Customer Orders Garlic Free Garlic Bread, Waitress Brings Out Regular Bread

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mattstaff
May 1, 2021 10:00 AM EDT

It seems like this whole situation was destined for a customer meltdown from the very start. Like, how on earth do you navigate a customer's impossible demand that involves garlic free garlic bread? With that being said, it is so overwhelmingly strange that it's actually pretty hilarious. We can only imagine what other kinds of ludicrous requests that folks working customer service jobs are having to field on a daily basis. 

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  • 01
    Font - AITA for bringing out regular bread when a pregnant woman ordered garlic free garlic bread? I'm a waitress at a restaurant. Earlier, a pregnant woman came in with her husband. When I went to get their orders, the woman asked for "garlic free garlic bread." I advised her that our garlic bread was just our regular bread with garlic butter instead of regular butter and asked her to clarify if she just wanted regular bread. But she insisted no, she wanted our garlic bread, just without garlic
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  • 02
    Font - So I took their order and told the kitchen she wanted garlic bread without the garlic. Kitchen staff thought I was being snarky, but brought out the regular bread for her. She immediately starts crying and asking me if I was treating her like an idiot. How could I treat a pregnant woman so badly? Is it that hard to make garlic bread without garlic? But literally, we do nothing different to our garlic bread except use garlic butter instead of regular butter. Her husband flagged down a mana
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  • 03
    Font - The manager came over, and I explained what was going on. The manager apologized and took the bread back and told me to just bring out another loaf of bread with garlic butter on the side. I was a little annoyed, but I did it, and gave it to them. The husband got angry again, told the manager I was being intentionally difficult and cruel, then left with his wife (who ate the garlic free garlic bread, using the garlic butter). This just feels bizarre to me. Both me and my manager weren't r
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  • 04
    Font - Edit: To clarify, it's a focaccia loaf. The regular and garlic bread are baked the exact same way. It's just that one uses garlic and the other doesn't Edit 2: To clarify further, the lady says she had been to the restaurant before. She was completely aware of what our garlic bread contained. She was specifically craving our garlic bread, which is a flat focaccia with salt, herbs, butter, and garlic. Our regular bread is the exact same thing with no garlic (so it has the salt, herbs, and
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  • 05
    Font - 1 Award NTA. They're asking you for an item that does not exist. The customer is not always right, especially when they demand that you make a square circle. G Reply 4.8k ...
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  • 06
    Organism - NTA I don't know what sort of hormone induced performance piece they were trying to get into but that was some absolute foolishness and you did nothing wrong by trying desperately to figure wtf they wanted. You've more patience than I G Reply 4 1.7k 3
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  • 07
    Smile - 1 Award Lol, no, NTA. There was literally no way to satisfy her in this situation it appears. Pregnancy isn't an excuse for her here. Some patrons are just going to be like that. G Reply & 23.0k 3 ...
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  • 08
    Rectangle - Nydescynt · 14h NTA I worked at an italian restaurant for 6 months, we had a woman come in and ask for the exact same thing (garlic bread without garlic) once a week. Some people are either being intentionally obtuse and trying to get free food, or just super dumb G Reply 4 205 3 ...
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  • 09
    Font - PaleontologistOk609 · 15h I once had a customer ask for 7up without the lime flavor... you can't please everyone NTA 6 Reply 4 984 3
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  • 10
    Font - hereforthesnacks2 · 14h That reminds me of a time at subway when a guy ordered "spinach lettuce" the worker was confused. The guy made NO sense and the line was getting longer. Finally I said "there is no such thing as spinach lettuce! Spinach is spinach. Lettuce is lettuce. PICK ONE!" NTA at all... G Reply 4 358 3 ... +3
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  • 11
    Font - im_real_dude • 15h NTA Were they trying to get free food because I see no other reason for such a response. Being pregnant isn't an excuse.From my understanding she would be eating the same thing just a dollar more, right? G Reply 4 1.1k 3 ...
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  • 12
    Font - S 4 Awards NTA But I'm pregnant and after reading this I am desperate for garlic bread...WITH garlic So YTA for making me hungry G Reply 4 7.5k 3 ...
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  • 13
    Facial expression - NTA. ...but her husband got angry and said something like ""an" you see that she" pregnant? It" not that hard to just bring out garlic bread without garlic." I don't know if this man is also an idiot, or too tired from trying to correct his wife. G Reply 1 440 3 ...
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  • 14
    Rectangle - KaleidoscopeBig4792 · 15h NTA, you tried everything you could. your manager tried everything he could. I think the husband was just tired of disagreeing with her G Reply 金 14 + ...
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  • 15
    Font - NTA-insanity, pure insanity G Reply 4 15 3 ...
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  • 16
    Font - theoddestends • 13h I'm a server. I feel like some variation of this happens twice a week. Ooof. NTA. You did your best to accommodate a confusing series of requests! G Reply ...
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